July 30 - August 01, 2012, Intercontinental Mark Hopkins San Francisco, San Francisco, CA
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Steve Furman Director Online Customer Experience and Social Media Discover Financial
Cassaundra Sigaran Senior Manager, Online CommunityScottrade
Beth Dockins Director, Customer Service Scotts Miracle-Gro
Nick Cifuentes Director of Global Social Media Ancestry.com
Jay Topper CCO Rosetta Stone
Kelly Cook Senior Vice President of Marketing DSW Shoes
Borja Perez VP of Digital Media NBC/ Telemundo
Pat Perdue Customer Experience EvangelistPat Perdue Communications
Niraj Shah CEOWayfair
Cliff Figallo Senior Site Curator Social Media Today, LLC
Elisabeth Zuerker Head of Social Media MarketingTaco Bueno Restaurants
Kim Celestre Principal AnalystForrester’s Research
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