Steve Furman
Director Online Customer Experience and Social Media
Discover Financial

Cassaundra Sigaran
Senior Manager, Online Community
Scottrade

Beth Dockins
Director, Customer Service
Scotts Miracle-Gro

Nick Cifuentes
Director of Global Social Media
Ancestry.com

Jay Topper
CCO
Rosetta Stone

Kelly Cook
Senior Vice President of Marketing
DSW Shoes

Borja Perez
VP of Digital Media
NBC/ Telemundo

Pat Perdue
Customer Experience Evangelist
Pat Perdue Communications

Niraj Shah
CEO
Wayfair

Cliff Figallo
Senior Site Curator
Social Media Today, LLC

Elisabeth Zuerker
Head of Social Media Marketing
Taco Bueno Restaurants

Kim Celestre
Principal Analyst
Forrester’s Research